Here are some basic FAQ’s that have come up in the last few weeks.
Why do I have to provide my financial information again? Don’t you have it on file already?
Yes we do however:
1. We want the very latest information from scratch for everyone. I am unable to enter banking or credit card information in the new system without postal codes. A large number of you are missing postal codes on your waivers and financial forms.
2. Payment option types! We are now offering EFT, VISA AND Mastercard! I know some of you will be thrilled to move to mastercard. We want you to have the payment option that works best for you.
3. There is expediency in having you enter your information while you complete the membership agreement. It just makes sense.
Will I still be able to cancel or place my membership on hold with 30 days notice?
Yes! In the fine print blah blah blah of the membership contract, it says “If the student and/or co-signer wish to cancel this agreement, they may do so by sending a 30 day written notice, delivered to CrossFit Taranis at least 30 days prior to the cancellation date desired by the way of registered mail, electronic mail, personal delivery. Just send us an email and we will take care of you!
What are the Phases to this Zen Planner launch?
Phase 1: financial, waiver, agreements and personal profiles set up and running. On the back end of things I want to make sure families are grouped, accounts are being processed appropriately and everyone is set up and happy with the new system.
Phase 2: Scheduling, athlete class check kiosk and other behind the scenes functionality for the coaching staff.
Phase 3: automations for things like birthday’s, monthly newsletter, athlete goal reviews, waiver renewals and other general good business practice and community building items.
Phase 4: Possible WOD tracking functionality.
Why will I have to check in for class?
We will be asking athletes to check in(2nd phase of the ZP launch) for every class because we would like to see the numbers, the trends, the business side of things. How do we know what’s working or not if we don’t have the numbers to back it up?
Will you be limiting class sizes?
This is a consideration for certain classes, yes. We have done everything to avoid having to do this but as we do with all aspects of our business, we look at what do we need to do to evolve and serve our community the best way possible. Then we do it. We have been in this business for 11 years come March. We know change can be disruptive for some but we do hope you’ve learned you can trust us to make choices and changes for the best experience possible.
Will we be using the WOD tracking portion of Zen Planner?
Possibly. I think it’s a part of ZP functionality that we are keen to play with a bit but it’s not the reason for moving our admin to membership profile software. We will test it and keep you updated.
If I have a Zen Planner profile with another gym or club do I need a new one with Taranis?
This depends on the email you use to build your profile with. If it’s the same one, you will be given a choice of your locations to sign into and you will have a password for each club. If your various clubs have different emails on file, you will have a different sign process. Everything is figureoutable, so if you’re running into issues, come see me.
Can you help me?!? I can’t set this up because: It’s too hard! I’m technologically freaked out! I lost my glasses! My dog threw up on my computer and I dropped my phone over the railing into the Grand Canyon while on holiday last week so I don’t have online access to set up my profile!
Whatever the issue is, yes, I will help you get set up. You will see “Sully’s Open office Hours” in the schedule. Feel free to pop into the office, I’ll be there just for this reason. You can also email me vanessa@taranisathletics.com with any questions or to set up a time before or after the class you want to attend and I will meet you.
